RefundSelect FAQ

This page answers common questions students, parents and third parties might have about receiving refunds through RefundSelect. Click on the links in the sidebar to view common questions and answers about other payment-related topics.

What is RefundSelect?

What refund choices are available in RefundSelect?

RefundSelect allows the student the following choices for receiving their refunds:

• Direct Deposit – 2-3 days processing time
• Paper check mailed to you – estimated arrival is 10 business days from the day Aims processes the refund.

When are refunds available?

For Financial aid refunds:

• Starting on the 1st day of classes thru the full term drop deadline for the current semester in session, refunds are processed every day and will be sent to the RefundSelect program within 24 hours to be processed based on your refund choice. 

After the Full term drop deadline has passed, refunds for the current semester are processed twice a week.

1. Refund processed on your student account Tuesday - Sent to RefundSelect program within 24 hours and processed per your refund choice. 
2. Refund processed on your student account Thursday – Sent to RefundSelect program within 24 hours and processed per your refund choice. 

All refunds for any prior semesters are processed weekly on Thursday's and will be sent to RefundSelect to be processed.  

Financial aid recipients can expect a refund to be processed within 2-7 business days from the day funds are posted to their student account, creating an overpayment.

Non-financial-aid students (self-paid, third party, etc) should expect a refund to be processed to RefundSelect for any dropped courses or overpayments within 2-7 business days after the semester Full term drop deadline (not any sooner). After the semester Full term drop deadline, refunds are generated within 2-7 business days from the date an overpayment is generated on your student account. All refunds are processed to RefundSelect and issued per your refund choice. 

If you have not made a refund choice in RefundSelect, a refund check will be mailed to you. No checks are available for pickup at the campus.

How do I enroll in RefundSelect?

1. Check your MyAims email for the welcome email from ECSI Heartland, which has your unique key code and the “Get Started” link.
2. Log into MyAims and on the Tuition & Fee Payment icon.  click on the “Enroll/Manage your RefundSelect” link to start the enrollment process. You will need your email from ECSI that contains your unique key code. 

Can the refund be issued to my parents, my spouse, or another party?

Refunds are only issued to the student due to FERPA laws. 

I dropped a course(es) during the add/drop period for the semester, when is my refund available?

Eligible refunds for dropped courses are generated 2-10 business days after the Full term drop deadline for the semester – not any sooner. After the semester Full term drop deadline, refunds for dropped courses, overpayments, etc are processed within 2-7 business days after a credit balance is generated on the student tuition account and processed through RefundSelect. If you are a financial aid recipient and you dropped a course(es), your financial aid eligibility may be affected. Please contact a financial aid staff member to discuss the matter.

Can I pick up my check at Aims instead of it being mailed to me?

Refunds are only issued to the student via the RefundSelect program. A paper check will be mailed to the address on record for you with Aims. 

I received a check, how long do I have to cash or deposit the check?

All refund checks must be cashed or deposited within 90 days from the date of issuance. If the check goes over the 90 days, the check is voided on the 91st day and all funds are returned to the school. The school will then determine how to deliver the funds to the student on a case-by-case basis. 

I have been deployed for active military service, can my spouse receive my refund?

All eligible refunds can only be issued to the student due to FERPA laws.

I haven't received an email notifying me of a refund, what do I do?

• Log into myAims and check your email and check your student tuition account.
• Contact the Aims Cashier’s office.

I paid by credit card, can the credit card be credited for the refund instead?

No, Aims cannot send credit back to the credit card used for payment. All students should expect to be issued a refund per our policies through RefundSelect.

My parents paid by credit card for my account, can you credit their credit card for the refund instead of issuing the refund to the student?

No, Aims cannot send credit back to the credit card used for payment. All students should expect to be issued a refund per our policies through RefundSelect.

Can my refund be used to pay for any current charges on my student account that occurred after the refund was issued?

Once the refund is issued to you, it is your responsibility to pay the college for the additional charges by all payment deadlines.

1. Check your address on your student account to make sure the right address is on file for you.
2. Login back into RefundSelect to verify what address it was mailed to and when
3. Verify that it has been at least 10 business days since the check was mailed. If not, then wait until after the 10th day before contacting the Aims Cashier’s office.
4. After 10 business days has passed, contact our office and we can request for a stop payment and void of the lost check. A $10.00 fee will apply and be deducted from the reissued check. 
5. After we request the void, the funds will be reissued in another check or by another refund method if you have chosen Direct Deposit. 
    I haven't received my check in the mail yet, what do I do?

Where can I cash the refund check from RefundSelect?

Students will need to deposit the check into an existing bank account or take the check to a check-cashing business (additional fees may apply). The college can not cash the check onsite and RefundSelect does not have a local bank to visit. 

Is a Direct Deposit option available?

Yes, the RefundSelect program has the option to have your refund deposited directly to a bank account of your choice.